To get access to the Admin Panel, you should have an active profile in the system. Use credentials provided by the exchange administrator to log in.
In case of an error, check the login and password, input language and Caps Lock state. If everything appears to be correct, contact the administrator to clarify the status of your profile.
We recommend that you enable two-factor authentication for users with administrator permissions, after which they will be prompted to enter a unique temporary 2FA verification code upon singing in. This code is sent to the user email upon each login attempt.